CUSTOMER CARE

We are passionate about our customers and their shopping experience.
Gemma Rose Design believe online shopping should be a happy and positive experience, one where the customers feels appreciated. 
Gemma Rose Design currently sell cake toppers, baby onesies and SVG files. 
We love making custom onesies or items so please don't hesitate to contact us about your ideas.

If you have a query, please use the 'Contact Us' section on the website and we will be happy to assist you further.
At Gemma Rose Design, you can buy with confidence.

​

Here at Gemma Rose Design, Your privacy and safety are our top priority.

What type of information do you collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do you collect information?​
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.
   
   How do you store, use, share and disclose your site visitors' personal information?
   Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 
   All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
   
   How can your site visitors withdraw their consent?
   If you don’t want us to process your data anymore, please contact us at gemmarosedesign@outlook.com

​

- Credit / Debit Cards
- PAYPAL